Refund and Returns Policy


Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We can not accept returns on items that are damaged due to lack of proper knowledge or skill.

Only items that have a physical fault upon receiving the item are covered and should be reported to us as soon as possible or within the policy date

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank or revolut account. (Refunds originally processed via Stripe may take a little longer before refunded to your bank account.)

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We can only replace items if they are defective or damaged upon arrival (either faulty from manufacturing, damaged during packaging or damaged during delivery) but not damage due to negligence. If you need to exchange it for a same ‘like-for-like’ item, send us an email at and send your item to: Tulip Blinds Ltd, Cremoran, Timahoe, Co. Laois, R32P1HE. Note: PLEASE DO NOT RETURN ITEMS TO OUR UK REGISTERED ADDRESS, EVEN IF YOU ARE A UK CUSTOMER.


To return your product, you should mail your product back along with your order number to: Tulip Blinds Ltd, Cremoran, Timahoe, Co. Laois, R32P1HE.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at for questions related to refunds and returns.

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